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Disability Care FAQ’s

  • What do disability services cost with Live Your Way Australia?

    We charge our services as per the suggested NDIS Price guide.

  • What is the NDIS?

    The National Disability Insurance Scheme (NDIS) has been developed to improve choice and create better outcomes for people with a disability.  You’ll receive a plan from the NDIA which is based upon goals you’ll set for yourself.  Funding is provided, and you’re free to choose from any disability service provider you choose.  Any goal which is considered reasonable and fair will be funded by the government.  This can include support services to go about your daily life, as well as for goals such as learning to drive, learning to cook or creating independence in the community.  You can learn more about the NDIS on the official federal government NDIS website.

  • What are the different types of home services Live Your Way Australia offer?

    Live Your Way Australia provides a wide range of home services which includes (but is not limited to):

    • Assistance with household tasks
    • Cleaning assistance
    • Gardening assistance
    • Personal care assistance 
    • Assistance with travel and transport 
    • Assistance to engage in your community and social activities
    • Personal training and exercise programs 
  • What services and equipment does the NDIS provide?

    The NDIS provides ongoing funding for all ‘reasonable and necessary’ disability equipment, care and support services. The National Disability Insurance Act, passed by the Commonwealth Parliament in 2012, sets out guidelines to help decide what can be funded. Generally the supports and services provided to you need to assist you to:

    • Achieve your goals
    • Become as independent as possible
    • Develop skills for day-to-day living
    • Participate in the community

    In practice this means providing support, as and if required, in areas including:

    • Mobility
    • Communication
    • Self-care and self-management
    • Social interactions
    • Learning
    • Capacity for social and economic participation
  • What is Short-Term Accommodation (STA)?

    Short-Term Accommodation (STA) is a way of providing respite care that allows both you and your carer to have a break or a change of scenery. 

    It’s a broad term that covers various types of short-term accommodation support and also includes respite care. STA enables you to experience living away from home in a supportive environment for short periods of time.

  • STA could look like?

    One-on-one short-term care where you are paired up with a support worker for a period of time that suits your particular needs.

    Group short-term options match your needs with other people who may have similar needs and interests and enjoy participating in a group respite activity.

    Overnight or weekend facility-based support where your needs and interests align with shared short-term accommodation facilities.

    While STA services are often delivered in a group-based facility, some organisations provide STA as additional support in your own home. In some cases, the provider might book an apartment at a hotel. 

    STA isn’t just about the accommodation, it also involves the support you receive while staying there. 

  • What are the benefits of STA?

    A short stay away from home can help you:

    • Make new friends and meet new people.
    • Try new activities.
    • Enjoy a change of scenery.
    • Step outside your comfort zone.
    • De-stress and recharge.
    • Increase independence.

    Many STA providers offer capacity-building group activities as part of your stay, such as art therapy sessions, group fitness activities, or day trips. 

    By staying in short-term accommodation, you’re treated to a break from routine, while your informal support network gets some time for themselves. 

    Taking a break from your carer is beneficial to both of you as it can help maintain positive family and carer relationships. STA is also a great way for older carers to get a break and recharge as they are more likely to have health issues of their own. 

    Planned regular stays away from home can also help increase your independence as you transition to Support Independent Living and moving out of home.

  • How does STA funding work under the NDIS?

    The National Disability Insurance Scheme (NDIS) funds ‘Short-Term Accommodation and Assistance’ under the Core Support category ‘Assistance with Daily Living’ (Category 1). 

    STA funding includes all basic expenses in a 24-hour period related to the service including:

    • Accommodation in suitable facility
    • Personal care and support (incl. overnight)
    • Food
    • Activities you and the provider agree to
    • The NDIS usually funds up to 28 days of Short Term Accommodation per year. There is some flexibility when it comes to using your allocated STA days. For example, you might want to use it two blocks of 14 days, or for one weekend a month.
    • The amount of funding you can receive depends on the level of support you require.

    For example, if you have very high support needs and your spouse if your primary carer, you may receive the full 28 days of STA funding in your NDIS Plan. 

    Or if you have mid-level support needs and want to build your independence before moving out of home, the NDIS may provide enough STA funding for a night away from your parents each month. 

    Generally funding is for a group price, unless there is evidence you require individual support because of your disability. This means you may share supports with other people unless you need individual support because of your disability.

    You can find the rates in the NDIS Price Guide.

  • How to get STA in your NDIS Plan?

    Like with any support, the NDIS will fund STA if it relates to one of your goals outlined in your NDIS Plan. 

    These goals might be ‘preparing to live independently’, ‘learning new life skills’, or ‘making new friends’.

    You will need to supply any evidence that makes it easier for the NDIS to understand why it’s reasonable and necessary for you to receive STA.

    This could include formal documentation from an Occupational Therapist or other professional, as well as a letter from the people providing informal supports, explaining why they (and you) would benefit from a break.

    If you need longer term accommodation or at-home supports, other options such as Supported Independent Living are more likely to be included in your plan.

    Read more about how the NDIS determines whether STA is reasonable and necessary for you on their website.

  • Who is eligible for the NDIS?

    The NDIS operates within a range of eligibility criteria. Eligibility for individual support packages depends on:

    • Age: You have to be aged between 0-65 years old (although already enrolled participants, once they turn 65, can choose either to continue with the NDIS or transfer to the aged care support system available to all Australians over 65).
    • Disability requirement: you will be assessed based on the impact of your disability on functional capacity to communicate, interact socially, learn, move safely around your home and the built environment and manage your personal care and affairs (banking, bill paying etc.)
    • Early intervention requirement: early intervention supports will be available to achieve a benefit that would help mitigate the effects of an impairment, to alleviate or prevent the deterioration of functional capacity, or strengthen informal supports.

    For more information check out the NDIS Eligibility Checklist Eligibility Checklist 

  • How do I make a complaint?

    Contact us by whatever means makes you feel most comfortable. Call 0499 MYCARE (692 237) or email [email protected] We value your opinion and that’s why we have a dedicated team to respond to any concerns or issues you may have within 48 hours. We respect your privacy and assure your confidentiality.

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